AI Enablement | Workflow Automation | Enterprise IT Operations | Technical Training

Open to full-time remote roles

BLee706@gmail.com(706) 566-9886linkedin.com/in/blee706

Brandon Lee.

I Turn Operating Problems Into Working Systems.

I design practical AI workflows and business systems with the discipline of enterprise IT support. Approximately eight years using ServiceNow as a primary tool at Chick-fil-A Corporate and UKG, plus Jira at UKG, taught me to investigate problems, document the work and follow through. Today I apply that experience to workflow automation, reusable AI instructions and the systems I run in my own business.

Understand the work. Connect the pieces. Make the next step clear.

Explore the Systems View Resume

Atlanta Metro·Fairburn, Georgia

ServiceNow/Jira/Claude Code / Codex/AI Workflow Automation/Active Directory / ARS/Microsoft 365/Google Workspace/Intune/SCCM/Jamf/VMware Horizon/Windows / macOS/iOS / iPadOS/Aloha POS/Kitchen Display Systems/Incident Management/Onboarding / Offboarding/Asset Inventory/Remote Support/Technical Writing/User Training/Next.js/Payload CMS/Vercel/Stripe/AI Instruction Design/

Years of hands-on ServiceNow experience

Primary support platform at Chick-fil-A Corporate and UKG · Jira also used at UKG

Company-wide migrations supported

Microsoft Office to Google Workspace · Intune device management, at UKG

Systems designed and built with AI-assisted development

bookLeedr · reCOVERED · ListingLab · KDNCE · evrYbranch · AI library

01 / Selected Work

Different Problems.
The Same Systems Mindset.

I conceived and designed each of these systems: what it has to do, how the pieces connect, the screens, the workflows and the rules. AI agents wrote the code to my decisions; I tested every release and run the results in a real business. My role is stated on each case.

bookLeedr

Connected Business Operations

The problem: running a service business across HoneyBook plus separate booking, proposal, task, delivery and content tools, each with its own subscription and none of them talking to each other. The system: one owned platform where the Contact is the master record and pipeline, Smart Files, agreements, scheduling, tasks, finance, client portal, Content Studio and automations all share it. One cohesive workflow from inquiry to delivery, instead of several.

EvidenceReplaces HoneyBook for new work6 tool categories in one platformStripe + ResendNext.js · Payload · Vercel

My RoleConceived and designed the whole system: the modules, the Contact-centered data model, every screen and how they interact, the workflows and the automations. Directed the AI-agent implementation, tested every release and run brandNvisuals on it daily.

bookLeedr Content Studio: the workspace navigation beside the content engine with its tabs for autopilot, calendar, card studio, ad studio, social-ready posts, hooks, CTAs, idea banks and approved templates — Content Studio · owner workspace

reCOVERED

Storage Consolidation, Deduplication and Archive

The problem: more than a decade of business data and media across more than a dozen hard drives and SSDs, with duplicates, unverified copies, oversized source files, and no way to know which drive held what without mounting each one. Buying more storage was the expensive answer. The system: scan every drive once into an offline catalog that records every file, its location and its drive, searchable by name, tag, codec, size or drive even when that drive is not attached. Then find exact duplicates, re-encode large media through queued jobs into checked, much smaller files at retained quality, compare folders side by side, copy what is missing with byte-for-byte verification, and reclaim space safely, through the Trash only, with restore. Existing drives last longer and storage spend goes down.

EvidenceOffline catalog: finds files on drives that are not attached451 GB source to a verified 30.7 GB fileByte-for-byte verified copiesCompare up to 12 foldersTrash-only cleanup, restorable

My RoleDesigned the workflow, the safety rules (verify before trusting a copy, Trash only, always restorable) and every screen; directed the AI-agent implementation and run it on my own storage.

reCOVERED dashboard: connected drives with capacity, free space and health status, plus catalog, duplicate and task-center panels — Dashboard, connected drives · Mac

ListingLab

Batch Image-Processing Pipeline

The problem: a repetitive, manual editing job on every batch of real-estate images. The system: a local application that groups source files automatically, applies a learned preset, allows targeted corrections, previews before and after, and exports the finished batch with the client's naming, so a job that was hours of hand work runs as one checked pipeline.

EvidencePackaged Mac build42-photo production delivery

My RoleDesigned the processing workflow, the controls and the delivery flow from real jobs, directed the AI-agent implementation and judged every result against reference output.

Listing Lab editor on Mac: a 24-photo delivery order, a split before-and-after of a house exterior with the sky and lawn corrected, and the light and window pull controls — Editor, split view · Mac, demo job

KDNCE

Cross-Platform App · Mac, iPhone, iPad

A music-production application that had to behave the same on Mac, iPhone and iPad: one codebase, adaptive layouts, inline editing, plug-in state that restores correctly after relaunch, and keyboard focus that never strands the user. Reviewed build by build through internal TestFlight.

EvidenceTestFlight 0.11.20 (47)Desktop + mobile layout checks

My RoleDesigned the producer workflow, the screens and the adaptive layouts, directed the AI-agent implementation and reviewed every build on Mac, iPhone and iPad through TestFlight.

KDNCE main workspace on Mac: a drum kit on sixteen pads, the sequence grid, note repeat, pad modes and live effects — Main workspace · Mac

evrYbranch

Web Platform / Documented Release

A private collaboration platform where onboarding and permissions had to be simple for non-technical users: short invite codes, emailed-code sign-in, audience settings, guardian controls for minors, and upload recovery that retries only the files that failed.

EvidencePublished onboarding refinementsRetry-missing-photos flow

My RoleDesigned the invite, sign-in, audience and guardian flows from real family use, directed the AI-agent implementation and reviewed the release.

evrYbranch on iPhone: the family tree, the Plus and Family plans, and Rooms, shown with sample data — Family tree, plans and rooms · iPhone, sample data

AI Instruction Library

Shared Operating Context for Multiple AI Agents

The problem: several AI tools working on the same projects with no shared memory, repeating work, contradicting each other and losing what was already decided. The system: one workspace that Claude Code, Codex, ChatGPT, Google Gemini and Antigravity all read and write. Shared skill files, a project index, changelogs, handoffs, build notes, design files, archives and agent memory, with one set of routing rules, source authority, privacy boundaries and approval gates. Any agent picks up where the last one stopped, so the best tool for each job is used without losing context. The home desktop is the working environment; sessions are reviewed and controlled remotely from mobile. A companion application, B'Lystic AI OS (preview build), puts the same system behind a UI: project knowledge with one current authority per area, frozen context packs with checksums, agent runs tied to an exact repository state, and immutable handoffs from one agent to the next.

EvidenceClaude Code · Codex · ChatGPT · Gemini · AntigravityShared skills · index · changelogs · handoffs · archives · memoryMobile review and remote control of the home desktopB'Lystic AI OS companion app, previewSource authority + privacy rules

My RoleDesigned the structure: the skill files and how they load, the routing of each task to its authoritative source, the documentation discipline every agent follows, the handoff format between tools and the remote setup that lets me review and direct the home environment from a phone. Wrote it and maintain it as the projects grow.

B'Lystic AI OS handoff screen: an immutable handoff from Claude Code to Codex for one task, with the run, repository branch, worktree, base and head commits, the frozen context pack, its checksum and the acceptance checks — AI OS handoff, Claude Code to Codex · preview build, sample data

02 / Experience

Built On Real Support Experience.

Own the incident. Understand the user. Communicate the fix. Four employers, one discipline, and it carries into the systems I run today.

2015 · Present
brandNvisuals since 2023

B'Lystic Productions, LLC

Owner / Operator · brandNvisuals · Fairburn, GA

Commercial photography and video for real estate, corporate and brand clients. Conceived and designed bookLeedr, the public website and the client portal, from the modules and data model to the screens and workflows; directed the AI-agent implementation, test every release and run the business on them daily. Designed and maintain the shared instruction library that lets Claude Code, Codex, ChatGPT, Gemini and Antigravity work in the same folders with the same skills, context, rules and handoffs, reviewed and controlled remotely from mobile.

ToolsbookLeedr · Stripe · Resend · Next.js · Payload CMS · Vercel · AI-assisted development

Dec 2024 · Feb 2025
Fairburn, GA

City of Fairburn

Information Technology Department · three-person municipal IT team

Full administrative access to Active Directory and Microsoft 365 for city staff: onboarding, role-based access and permissions, provisioning, with some Intune work. Introduced remote-support practices to the department. Advocated for and helped initiate better asset inventory, device accountability and device administration. Worked on site alongside the network specialist and assisted with some network switch replacements.

ToolsActive Directory · Microsoft 365 · Intune · Remote support · Asset inventory · Network switch replacement (assist)

2018 · 2023
Atlanta, GA

UKG / Ultimate Software

IT Support Technician III · internal employee support

Enterprise IT support for internal UKG employees, with ServiceNow as the primary service-management platform. Used it extensively to own incidents, document troubleshooting and coordinate escalations through resolution; also used Jira. Ticket-authorized Active Directory account and access actions, from onboarding and role provisioning to offboarding, urgent terminations, account disabling and access decommissioning. Device provisioning and hands-on SCCM, Jamf, Intune and VMware Horizon support. Team member on the company-wide move from Microsoft Office to Google Workspace and the transition to Intune device management: prepared devices and users, sent readiness and backup checklists, guided backups, supported the cutover, restored data afterward and resolved the tickets that followed, with some deployment scheduling. Working familiarity with UltiPro navigation and basic access; the specialist team owned deep product support. Produced multimedia training content across teams.

ToolsServiceNow · Jira · Active Directory / ARS · SCCM · Jamf · Intune · VMware Horizon / VDI · Google Workspace · Microsoft 365 · Windows · macOS · iOS / iPadOS

2014 · 2017
Atlanta, GA

Chick-fil-A Corporate / TRC

IT Service Desk Analyst · restaurant operator technology

Business-critical technology support for restaurant Operators and store teams, with ServiceNow as the primary platform for case ownership, troubleshooting records, escalation and follow-through. Investigated each issue before escalating. Aloha POS with pricing, configuration and closing processes; kitchen production systems and kitchen display order routing; registers, printers, cameras and connected store systems; early iPad drive-through mobile ordering deployments; end-of-day safe reconciliation and closing. On late shifts, about 4:30 PM to 1 AM, guided on-site technicians by phone through network switch replacements: port and cable identification, physical connectivity and functional tests, at times dozens of cables with no video. Delivered training on web, software and financial systems and wrote technical documentation.

ToolsServiceNow · Aloha POS · Kitchen production and display systems · iPad mobile ordering · Registers, printers, cameras · Safe reconciliation · Remote switch-replacement guidance · Ticketing · Technical writing

2012 · 2014
Columbus, GA

NCR Corporation

IT Help Desk Agent

Remote diagnosis and resolution of point-of-sale hardware and software issues across multiple client environments. Monitored client systems and applied updates and fixes.

ToolsGEMS · Remedy · eManage · GLS · Citrix · Microsoft Office

Education

B.S. Information Technology

University of Phoenix · 2012 to 2015

Identity and access: Active Directory, ARS, Microsoft 365, Google Workspace. Endpoints: SCCM, Jamf, Intune, VMware Horizon, Windows, macOS, iOS / iPadOS. Service management: approximately eight years of ServiceNow across Chick-fil-A Corporate and UKG; Jira at UKG; Remedy at NCR. Store systems: Aloha POS, kitchen display systems, Citrix.

PracticeIncident ownership · Onboarding and offboarding · Role-based access · Device provisioning · Migration readiness, backup and restore · Asset inventory · Remote technician guidance · Technical writing · User training · AI instruction design

03 / Contact · Full-Time Remote Opportunities